SmartphonesPLUS started as an electronic buyback company that has grown into a full device lifecycle company offering buybacks, repairs, and refurbished devices for sale. We have become one of the leading companies for all mobile needs online and locally for consumers and businesses.

We currently have two retail locations in Cedar Rapids and Coralville, IA. We are in need of the right people that are going to help us grow and improve our business.

If you love to learn about new technology, marketing, sales, and/or electronic repairs we encourage you to apply to one of our open positions!

  • What we are looking for: SmartphonesPLUS is looking for an individual that is sales and customer service oriented that can think for themselves and not have to rely on a superior. Must be able to strategically come up with new marketing technics to drive traffic and sales at our retail store. A Knowledgable and fast learning individual as our industry is always evolving with new technology (must stay up to date on industry news/knowledge). The right candidate must be able to diagnosis phone and tablet repair issues that customers ask. A willingness to learn basic phone repairs (screen, battery replacements, etc.) is required.

Skills & Requirements:

  • Previous sales, management, and/or marketing experience.
  • A good working knowledge of electronics (phones, tablets, laptops) in general.
  • Excellent customer service skills as well as oral and written communication skills.
  • Able to build quality relationships with customers.
  • Results oriented. Must be able to meet and increase monthly sales goals.
  • Able to manage and be responsible for day-to-day operations of the store. (opening/closing procedures, inventory ordering/counts, posting on social media, answer customer inquiries via phone, email, and social media)
  • Proficient in the use of Google Apps & Microsoft Excel.
  • Self-motivated and strong work ethic.
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Attention to detail.
  • Problem solving ability.
  • A valid driver’s license and reliable transportation.
  • A flexible schedule.
  • Responsible.

Experience:

  • 2+ years of customer service
  • 2+ years of sales, management, and/or marketing experience
  • 1+ year(s) of digital marketing (preferred)

Salary:

  • $11 – $14/hr + commissions & bonuses

Work environment:

  • Retail Cedar Rapids, IA

Communication method(s) used:

  • In person
  • On the phone (call and messaging)
  • Email

Does learning about the latest technology interest you? If so, this is a great opportunity to grow with SmartphonesPLUS, a start-up based here in Iowa. We are looking for independent, motivated individuals to help us test, process, and inventory electronic devices we receive from our online buyback website.

Daily Tasks Include:

– Provide excellent customer support via email and on the phone
– Accurately test and record electronic devices (mainly cell phones)
– Sorting and evaluating devices based off model, condition, and cellular network
– Identify issues with cell phone hardware or software
– Inventory and price devices accurately
– Meet daily processing goals
– Pack and ship devices
– Create marketplace listings to sell devices.
– Take photos of devices to keep records and to show customers when we sell them.

Qualifications:

– High school diploma or GED
– Strong customer service knowledge
– Strong attention to detail
– Excellent written and verbal communication skills
– Proficient with Microsoft Office and email communication

Skills & Requirements:

– Good working knowledge of electronics (phones, tablets, laptops) in general.
– Excellent customer service skills as well as oral and written communication skills.
– Proficient in the use of email, Google Apps, Microsoft Excel
– Knowledge of using and operating a computer
– Self-motivated and strong work ethic
– Attention to detail
– Ability to work alone with little direction
– Problem-solving ability
– A valid driver’s license and reliable transportation.
– Responsible.

Job Types: Full-time, Part-time

Salary:

$11.00 – $13.00 per hour

Communication method(s) used:

  • On the phone (call and messaging)
  • Email
  • *This question only applies to the Cell Phone Sales/Technician position. The other positions are only available in Cedar Rapids.
  • Date Format: MM slash DD slash YYYY