SmartphonesPLUS started as an electronic buyback company that has grown into a full device lifecycle company offering buybacks, repairs, and refurbished devices for sale. We have become one of the leading companies for all mobile needs online and locally for consumers and businesses.
We currently have two retail locations in Cedar Rapids and Coralville, IA. We are in need of the right people that are going to help us grow and improve our business.
If you love to learn about new technology, marketing, sales, and/or electronic repairs we encourage you to apply to one of our open positions!
- What we are looking for: SmartphonesPLUS is looking for an individual that is sales and customer service oriented to help run our store. You will be responsible for selling cell phones, tablets, and a variety of device accessories. A willingness to learn basic phone repairs (screen, battery replacements, etc.) is required.
If you have worked at a cell phone store or wireless carrier you would be a great candidate for this position!
Base Pay + unlimited commission & bonuses!
Daily Tasks Include:
– Helping customers find the right phone, tablet, or accessories that fit their needs.
– Answering customer’s cell phone and iPad / tablet repair/technical questions and provide technical support.
– Provide phone/tablet repair and device trade-in quotes in person, over the phone, email, and through social media.
– Diagnosing smartphone and tablet issues.
– Successfully repairing smartphones and tablets
– Accurately use our point of sale (POS) software to record customer and device information
Skills & Requirements:
- A good working knowledge of electronics (phones, tablets, laptops) in general.
- Excellent customer service skills as well as oral and written communication skills.
- Able to build quality relationships with customers.
- Results-oriented. Must be able to meet and increase monthly sales goals.
- Able to manage and be responsible for day-to-day operations of the store. (opening/closing procedures, inventory ordering/counts, posting on social media, answer customer inquiries via phone, email, and social media)
- Proficient in the use of Google Apps & Microsoft Excel.
- Self-motivated and strong work ethic.
- Provides customers with courteous, friendly, fast, and efficient service.
- Attention to detail.
- Problem solving ability.
- A valid driver’s license and reliable transportation.
- A flexible schedule.
- Responsible.
Experience:
- 2+ years of customer service
- 1+ years of sales, management, and/or marketing experience
Work environment:
- Positions available in Cedar Rapids and Coralville, IA
Communication method(s) used:
- In person
- On the phone (call and messaging)
Job Type: Full-time
Pay: Up to $15.00 per hour + Commission
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Supplemental Pay:
- Bonus pay
- Commission pay
- What we are looking for: SmartphonesPLUS is looking for an individual that is customer service oriented. You must be a knowledgable and fast learning individual as our industry is always evolving with new technology (must stay up to date on industry news/knowledge). The right candidate must be able to diagnosis phone and tablet repair issues that customers ask. A willingness to learn basic phone repairs (screen, battery replacements, etc.) is required.
Skills & Requirements:
- A good working knowledge of electronics (phones, tablets, laptops) in general.
- Excellent customer service skills as well as oral and written communication skills.
- Able to build quality relationships with customers.
- Results oriented. Must be able to meet and increase monthly sales goals.
- Able to manage and be responsible for day-to-day operations of the store. (opening/closing procedures, inventory ordering/counts, posting on social media, answer customer inquiries via phone, email, and social media)
- Proficient in the use of Google Apps & Microsoft Excel.
- Self-motivated and strong work ethic.
- Provides customers with courteous, friendly, fast, and efficient service.
- Attention to detail.
- Problem solving ability.
- A valid driver’s license and reliable transportation.
- A flexible schedule.
- Responsible.
Experience:
- 1+ years of customer service
- Cell phone, tablet, or computer repair (Preferred)
Salary:
- Up to $14/hr + commissions & bonuses
Work environment:
- Retail Cedar Rapids, IA
Communication method(s) used:
- In person
- On the phone (call and messaging)
Daily Tasks Include:
– Provide excellent customer support via email and over the phone.
– Accurately test the functionality of electronic devices (mainly cell phones) and record the finding.
– Sorting and evaluating devices based off model, condition, and cellular network.
– Identify issues with cell phone hardware or software.
– Inventory and evaluate customers devices that are being received daily.
– Meet daily processing goals.
– Pack and ship devices.
– Create marketplace listings to sell devices.
– Take photos of devices to keep records and to show customers when we sell them.
Skills & Requirements:
– Good working knowledge of electronics (phones, tablets, laptops) in general.
– Excellent customer service skills as well as oral and written communication skills.
– Proficient in the use of email, Google Apps, Microsoft Excel
– Knowledge of using and operating a computer
– Self-motivated and strong work ethic
– Attention to detail
– Ability to work alone with little direction
– Problem-solving ability
– A valid driver’s license and reliable transportation.
– Responsible.
Qualifications:
– High school diploma or GED
– Strong customer service knowledge
– Strong attention to detail
– Excellent written and verbal communication skills
– Proficient with Microsoft Office and email communication
Job Type: Full-time
Pay: Up to $14.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday