Smartphones Plus, LLC is committed to protecting your privacy. This Privacy Statement applies to our website, applications or any other sites hosted by our service providers on our behalf (collectively the “Sites”). This Statement describes the information we collect, the purposes for which it is used, and your choices regarding our use of it. By using our Sites, you consent to our data practices described in this Statement.

The information that we collect

The personal information that we collect about you can be divided into two categories, personally identifiable information and non-personal data. Personally identifiable information means information that specifically identifies you as an individual. Non-personal data is information that does not identify you.

Personally Identifiable Information

You can visit our Sites without providing us with any personally identifiable information. In some instances, however, we may ask that you provide us with personally identifiable information so that we can provide you with a service or carry out a transaction that you have requested. In these instances, the personally identifiable information that we collect may include:

We strongly advise that before sending us your device, that you follow the manufacturer’s procedure for erasing all data from the device. If you do not do this, then we may have the personally identifiable information that is on your device. We will take reasonable steps to erase all of your personally identifiable information stored on your device before we dispose of it or resell it.

Also, if you make an application for a position with Smartphones Plus we may collect the following information from you through our online portal: You are not required to provide any of this personally identifiable information, but if you do not, we may not be able to provide you the requested service, complete your transaction, or process your employment application.

Finally, we may obtain information about you from other sources, such as where your employer supplies your contact details in connection with a service request. If you submit an application for employment with us or accept employment with us, we may obtain information from third parties, including, to the extent permitted by applicable law, recruiters, employment research firms, identity verification services, the references you provide to us, websites and other publicly accessible information on the Internet. We may also receive information you submit to us through third-party websites, including LinkedIn, and other publicly available sources. Where permitted by local law and with your consent, we may request background or credit checks from public authorities or financial institutions to evaluate your eligibility for employment, as well as your medical information if required to evaluate your eligibility for employment benefits.

Personally Identifiable Information

We also collect non-personal data that does not identify you, directly, including “automatically collected data,” “aggregated” or “anonymized” information that we collect to inform us how others use our Sites. Non-personal data includes, (i) device software platform, operating system, IP address, type of Internet browser, and firmware; (ii)mobile phone carrier; (iii) web browsing patterns, including websites visited and time of access; (iv) geographical data such as zip code, area code, and other non-precise location information; and (v) the way in which you use the Site, including frequency and duration of usage. We also collect information about the devices you send to us, including its make, model, carrier and characteristics.

Cookies and Similar Technologies

A cookie is a small piece of data sent from a website and stored on the user’s web browser while the user is browsing. Cookies cannot be used to run programs or deliver viruses to your computer, read data from elsewhere on your computer, or misappropriate any personally identifiable information about you. Cookies are uniquely assigned to you, and can only be read by a webserver in the domain that issued you the cookie.

Cookies are useful because they help arrange the content and layout of our Sites and recognize authors and administrators who have logged into our sites with a username and password which in turn allows us to recognize those computers or other devices that have been used to visit our Sites. Cookies serve many purposes, such as allowing our Sites to remember your preference settings and helping us to enhance the usability and performance of our Sites and your experience using it; for example, a cookie could store your personally identifiable information that you have entered into a form on our Site. We may use cookies that are managed by Alphabet, Inc. (fka Google), which allows us to understand how users navigate to and interact with our Site. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our Site.

Use of your information

We may use your personal information for the following purposes:

Services and Transactions

We may use your personal information to deliver services to you or carry out transactions you have requested, including, but not limited to, providing information on our services or otherwise use, processing transactions, answering customer service requests and facilitating the use of our Sites. We may also use your personal information to send you email or postal mail, or provide customer support. As part of delivering services, we may share your information with our service providers. We provide these companies with only those elements of your personal information they need to deliver those services. These companies and their employees are prohibited from using that personal information for any other purpose.

Improving our Sites

We may use your personal information to perform business analyses or for other purposes that help us to develop and improve the quality of our Sites; for example, by customizing our Sites to your particular preferences or interests.


We may use your personal information to inform you of products or services which may be of interest to you, and to otherwise communicate with you about offerings, events and news, surveys, special offers, and related topics. You are able to opt-out from marketing communications sent via e-mail at any time, free of charge by using the “unsubscribe” link in any e-mail marketing materials you receive from us, or by contacting us using the contact information listed in this Statement. Depending on your country of residence, you may also be able to opt out of other types of marketing communications; please contact us using the contact information listed in the Statement for more information.

SMS Mobile Terms Of Service 

The Smartphones Plus mobile message service (the “Service”) is operated by Smartphones Plus (“SmartphonesPLUS”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

Wireless Carriers

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Collection Of Phone Numbers

We collect your phone numbers only when you voluntarily provide them to us, for example, during transactions, inquiries, or when you sign up for our promotional messages. You can opt in to receive these SMS messages either by clicking on the welcome pop-up (which shows to new users) or in the checkout by checking your SMS sign-up and providing your phone number. By consenting to Smartphones Plus’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Smartphones Plus through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

Use Of Phone Numbers For SMS

Your phone numbers are primarily used to provide you with personalized services, updates, and promotional offers. These text messages may relate to our products, services, discounts, or any updates that we think may interest you (order updates, cart reminders, account alerts). We may also provide special discounts or offers through SMS messages. SMS messaging charges may be applied by your carrier. We will only share your phone number with our SMS provider, subject to their privacy policy.  We use Klaviyo to send all SMS communications to users who have opted in. Please view Klaviyo’s privacy policy here with information on how they use user information.

Message Frequency

The number of text messages that you will receive will vary depending on which text messaging programs you sign up for. You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Smartphones Plus. Your participation in this program is completely voluntary.

Opting Out Of SMS Messages

If at any time you wish to stop receiving marketing SMS from us, you can opt out by

-Texting STOP to opt-out

-Texting UNSUBSCRIBE to opt-out

-Texting CANCEL to opt-out

-Texting END to opt-out

-Texting QUIT to opt-out

Please note that the opt-out process may take up to 10 business days to become effective. During this period, you may still receive some messages from us.

Privacy Of Phone Numbers

After you have opted out, we will not send you any more SMS messages, nor will we sell or transfer your phone number to another party.

Changes To This Policy

We may periodically update this policy. We thank you for your understanding and cooperation. For assistance contact [email protected].

Employment Applications

We use your personally identifiable information for processing employment applications. We will keep this information for future consideration unless you direct us not to do so. If you accept a position with Smartphones Plus, we will retain this information and may refer back to it during your employment.

Compulsory Disclosure

We may also disclose your personal information if we are required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on us; (b) protect and defend our rights or property; or (c) act under exigent circumstances to protect the personal safety of any individual.

Security of your personal information

Smartphones Plus is committed to protecting your personal information. We secure your personal information from unauthorized access, use or disclosure using a variety of security procedures and technology. For example, we secure your personally identifiable information on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal data is transmitted to or from our Site, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. In order to submit an employment application, you must create an account with a user name and password. It is your responsibility to ensure the security of your password and not to reveal this information to others.

Your rights to your information

You may have certain rights with respect to personal information about you that is collected through the Sites or when you contact us. If you are a resident of the European Union, the rights described below may apply to you. For other users, the rights that apply to you will depend on the laws of your country of residence or, in some instances your state of residence. We will facilitate your exercise of the rights that apply to you in accordance with applicable law.

You may have the right to access, review and correct personal information collected through our Sites or when you contact us. In some cases, you can do this by going to the page on which you provided the information. You can help us to maintain the accuracy of your information by notifying us of any change to your mailing address, phone number or e-mail address. You may be entitled to object to certain types of processing activities involving your personal information, including where we are relying on a legitimate interest to process your personal information or where we are processing your personal information for direct marketing. You may be entitled to request that we delete your personal information.

You may be entitled to receive and reuse your personal information for your own purposes. This is known as the right to data portability and, where applicable, requires us to move, copy or transfer your personal information from our systems to you or (where technically feasible) a third party chosen by you without affecting its usability. If you have provided your consent to the processing of your personal information, you may have the right to withdraw your consent at any time by contacting us using the contact details at the end of this Statement or, in the case of email marketing, by using the “unsubscribe” link in any of our marketing emails. This won’t affect the lawfulness of any processing up to that point. We will respond to any requests from you to exercise your rights within the timeframes required by law.

We may charge a fee to facilitate your request where permitted by law. To exercise any of your rights, please contact us using the contact details set out at the end of this Statement. We may take steps to verify your identity before taking action on a request. If you believe our processing of your personal information does not comply with data protection law, you can make a complaint to the supervisory authority in charge of overseeing compliance with data protection law in your jurisdiction.

We would however appreciate the chance to address your concerns, so please feel free to contact us regarding any complaint you may have. Some web browsers may transmit “do-not-track” signals to the Sites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.

For more information about your rights, please contact us using the contact details at the end of this Statement.

Children’s information

We do not knowingly collect information from children and do not target or direct our Sites to children. The meaning of “children” is subject to the laws and regulations in the jurisdiction in which you are located.

California privacy rights

Your California Privacy Rights If you are a California resident, this section provides details on your rights under the California Consumer Privacy Act (CCPA). Smartphones Plus, LLC collects and processes your personal information for business purposes as described in the section “Use of your information”. We do not sell (as defined in the CCPA) your personal information. To exercise your rights of access, correction, removal, limitation of the processing of data portability and opposition to processing and profiling (as detailed in section “ “What are your rights?”), you may: write to us at [email protected] or by mail to 1331 Stamy Rd. Hiawatha, IA 52233 giving your last name, first name, email address. Under no circumstances will Smartphones Plus discriminate against you for exercising your rights under the CCPA. Smartphones Plus will not: Deny you the sale of the Products, Impose a higher price for the Products, or Provide you a different level or quality of the Products.

California privacy statement

Pursuant to Section 1798.83 of the California Civil Code, residents of California can obtain certain information about the types of personal information that companies with whom they have an established business relationship have shared with third parties for direct marketing purposes during the preceding calendar year. The law provides that companies must inform consumers about the categories of personal information that have been shared with third parties, the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties.

To request a copy of the information disclosure provided by Smartphones Plus pursuant to Section 1798.83 of the California Civil Code, please contact us via the email or address stated above. Please allow 30 days for a response.

Changes to this statement

We may occasionally update this Statement to reflect company and customer feedback. When we do, we will revise the “last updated” date at the top and bottom of the Privacy Statement and take such additional steps as may be required by law. We encourage you to periodically review this Statement to be informed of how we use and protect your information.

Contact information

Smartphones Plus welcomes your comments regarding this Statement. If you believe that we have not adhered to this Statement, please contact us at [email protected]. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Mailing Address

Smartphones Plus, LLC
Attn: Privacy
1331 Stamy Rd
Hiawatha, IA 52233