Before selling or trading in your Microsoft Surface, backup your files, if necessary, then factory reset the device.
Package your Microsoft Surface well before shipping. Use the original box and packaging if you have it. If you don’t have the original box and packaging, be sure that your Microsoft Surface fits snugly inside a sturdy box and is wrapped with thick padding. Also, be sure to individually wrap accessories. Before shipping, we recommend that you insure your shipment against loss, theft, and damage.