FAQ

We’ve made our selling process straightforward and simple:

1. Click Start Selling on our homepage or click on “Sell” on the top menu from any page then select the device you’d like to sell.
2. Once you have found your device you will be prompted to answer a few questions and will be given an instant quote.
3. Tell us how you want to be paid (Venmo, PayPal, or check) and if you need packaging materials.
4. Click place order and you will receive an Order # and confirmation email.
5. Once your order is placed you will receive a prepaid shipping label and instructions via email explaining how to prepare & ship your device. With SmartphonesPLUS shipping is always free!
6. Once we receive the device we’ll inspect it to be sure it is the correct model, condition, etc. that was quoted. If it is not, we will send a revised offer which you can accept or decline. If you decline a revised offer we ship it back for free!
7. If everything checks out, we’ll send your cash the same day the order is processed!

If you are selling your device in-store we will inspect your device on the spot and pay out cash or store credit. 

Your device can be categorized into one of the following conditions:

Excellent:

• Device looks brand new.
• Has absolutely no scratches, scuffs, or marks.
• Battery health must be above 85% (86% or higher).
• Absolutely no cracks or chips on the device.
• Absolutely no screen burn, white dots, or other pixel damage.
• Software is not modified or rooted.
• The device is fully functional.

Good: 

• Device shows light signs of wear.
• Contains few light scratches or marks.
• Absolutely no cracks or chips on the device.
• Absolutely no screen burn, white dots, or other pixel damage.
• Software is not modified or rooted.
• The device is fully functional.

Fair:

• Device shows moderate to excessive signs of wear such as deep or many scratches, marks, scuffs, or dents.
• Absolutely no cracks or chips on the device.
• Absolutely no screen burn, white dots, or other pixel damage.
• Software is not modified or rooted.
• The device is fully functional.

Broken:

• Cracked, chipped, or other damage to the screen, back glass, camera lens, frame or anywhere else on the device.
• Screen burn, ghost image, white dots, or other pixel damage.
• Bad port(s), bad battery, water damage, or any other hardware or software issues.
• Broken Face/Touch ID or Biometrics.
• Modified software or rooted.
• All parts of the device must be included.

No Power:

• The device does not fully power on, charge, or show any signs of life.
• All parts of the device must be included.

No. We cannot accept devices that have been reported as lost or stolen. The device you sell must be yours to sell and must not have been reported.

Please read our Guide to Removing iCloud, Google, and Samsung Accounts. 

***If you do not remove the iCloud, Google, or Samsung account from your device, the device will be returned to you or recycled, as it cannot be activated by another user. If you are having trouble removing your account, please contact our support team.

Prepare your device for shipment:

• Remove your iCloud or Google/Samsung account and all passwords. 
  • Please note: We do not accept devices that are locked or reported lost or stolen.
• Deactivate carrier service and pay off any remaining balance on your account.
  • Please contact your carrier to pay any balance due on your device or to terminate service. We may send you a revised offer or have to return your device if this has not been completed.
• Backup files if necessary then factory reset your device.
  • We recommend that you backup any files or photos that you would like saved and then factory restore the device.
• Remember to remove SD or SIM cards from your device

1. If you are using your own box, make sure that it is durable and use enough packing materials to protect your device. (Suggested packing material: cardboard box, padded envelope, bubble wrap, newspaper, foam, etc.)
2. Print your shipping label and tape it to the top of your box. Your shipping label is sent to the email address provided to SmartphonesPLUS at checkout.
3. Drop off your box at your local USPS location. To find the nearest shipping location click here.

Yes! It is a collective effort to take care of our environment. We will accept devices you wish to recycle and will dispose of them properly.

Yes, we pay much more than you’d think for damaged or cracked cell phones, tablets, and more!

Yes, we do accept water damaged devices. These fall under our “Broken” or “No Power” category depending on if the phone fully works or not. Many times water damaged devices can seem to work normally that is why it is best to make sure you check the water damage indicator on your device to see if it has been in contact with water.

Yes, you can put more than one device in a box. Just make sure that you get a quote on each device. Multiple items in one box tend to bump into each other which may cause damage so make sure to package them well with extra packing materials.

Upon receipt of your device, we will inspect it, and as long as it is in the quoted condition, you will be paid the same day (within 24 hours of receipt). If you choose to be paid by PayPal, you will see the cash arrive into your account immediately after inspection. If you choose payment via check, you can expect to receive it within 2-7 business days after device inspection.

Your payment may be delayed if we find it is not in the quoted condition.

Yes! You may ship using your own box. You will still receive a free shipping label for your box. We actually recommend using your own box as it is an eco-friendly option and may be faster. Just be sure that you pack your device well. If you have any doubts you can always contact our support team, and we will send you a box and packaging materials.

No problem! You can choose the box and packing material option during checkout. Shipping will still be free! If you forgot to choose that option, contact our support team and we will send you the necessary materials.

We do not offer more for phone accessories. Although, if you are selling a MacBook, Microsoft Surface, smartwatch, gaming console, etc. your offer will be reduced if you do not include the AC adapter, charger, and keyboard, if applicable.

We will send you an email notification stating that our inspection team found your device to be in a different condition than was specified during the quoting process. If this occurs, you will receive a revised quote and will be prompted to accept or decline this new offer. If you accept, payment will be sent to you. If you decline, we will return your device.

Please regularly check for any order updates or notifications from us. 

We will send you an email notification stating that our inspection team found that your device was a different model than was specified during the quoting process. If this occurs, you may receive a revised quote and will be prompted to accept or decline this new offer. If you accept, payment will be sent to you. If you decline, we will return your device.

Please regularly check for any order updates or notifications from us. 

Yes, you will receive your package’s tracking number by email and will be able to track the package through the mail carrier’s website. We will also give you an update once your device has been received and processed.

We offer payment by Venmo, PayPal, or check.

There is no limit. If you are sending multiple items you can use our Bulk Trade-In option. You can find this under BusinessPLUS in the main menu / header.

To find your phone’s model go to settings > about phone. You can also look on the original box or on certain devices the model number is on the back.

We will send you an email notifying you of a revised offer. You must accept or decline the new offer. If you decline the offer, we will return your device free of charge.

We have an industry-leading price lock period. Your offer date will only be valid for 30 days. After this time you will be required to receive an updated quote.

Yes, you can sell your engraved devices.

• You may have received a revised quote email. You will need to respond to this email before your payment can be processed.
• Please check the tracking number on your package to be sure we have received it.
• Please check your email for any order notifications before contacting support.