1. Select a device to sell and answer a few questions to get an instant quote.
  2. At checkout, select how you want to be paid. We offer payouts via Venmo, PayPal, Bank Transfer, Gift Card, Prepaid Card, or Check.
  3. Ship your device for free using the prepaid shipping label provided in your order confirmation email.
  4. Once we receive the device we’ll inspect it then send your payout.
  1. Remove accounts: Sign out and remove your iCloud, Google, and/or Samsung account and all passwords. Click here for more info.
  2. Factory reset your device.
  3. Pay off any remaining balance with your carrier
  4. Remove SIM or SD cards from your device: Our technicians will dispose of SIM and SD cards during the inspection process.
  5. Package your device: If you are using your own box, make sure that it is durable and use enough packing materials to protect your device. (Suggested packing material: cardboard box, padded envelope, bubble wrap, newspaper, foam, etc.)
  6. Print and stick your shipping label or use the QR code: Your shipping label is attached to your order confirmation email. Print and tape it to the top of your box. Alternatively, you can have the USPS associate scan the QR code in your order confirmation email. Before shipping we recommend that you insure your shipment against loss, theft, and damage. To add insurance, the USPS will need to create a new label for you. We will add a $5.00 shipping credit to your order if the label we provided is not used.
  7. Ship your package: Drop off your package at your local USPS location. Click here for the USPS store locator.

Your payment will be sent after we receive and inspect your device(s), which typically takes between 2-3 business days. We send payment the same day your order is completed.

  • You may have received a revised quote email. You will need to respond to this email before your payment can be processed.
  • Please check the tracking number on your package to be sure we have received it.
  • Please check your email for any order notifications before contacting support.

Once you select a device to sell, please read our conditions to determine your device’s condition.


If you aren’t sure of the condition of your item, just select the condition that you feel is most accurate. Once we receive your order we will inspect it and adjust the offer accordingly.


Please note that your offer could be adjusted higher or lower. If it is lower, we will send you a detailed email explaining the adjustment. If you do not respond to this email within 7 days we will assume you have accepted the offer and will initiate the payment to be processed. 

Your quote will be valid for 14 days. If we receive your order after 14 days, SmartphonesPLUS will re-evaluate the order and quote it at the current market value.

Yes! It is a collective effort to take care of our environment. We will accept devices you wish to recycle and will dispose of them properly. Click here to learn more.

Yes, you can sell damaged or cracked devices.

Yes, we do accept water damaged devices. These fall under our Broken or No Power conditions depending on whether the phone turns on or not.

Yes, you can absolutely use the same box for more than one device. Multiple items in one box tend to bump into each other which may cause damage so make sure to package them well with extra packing materials.

If you are unable to find your device on our site submit a request for a custom quote. Be sure to include the brand, model, condition, GB size, carrier, and any other information to help us determine the value. Our team will reach out to you as soon as possible with a quote and help with any additional questions.

Yes! You may ship using your own box. We actually recommend using your own box as it is faster and more eco-friendly. If you have any doubts you can always contact our support team, and we will send you a box and packaging materials.

No problem! You can choose the box and packing material option during checkout. Shipping will still be free! If you forgot to choose that option, contact our support team and we will send you the necessary materials.

Shipping is always free! You can find your free prepaid shipping label attached to your order confirmation email. If you have not received the shipping label or need it resent please contact us.

That depends. Unless it is specified, you do not need to include the accessories with your device. However, some devices will require certain accessories to receive the full amount. If you are selling a MacBook, Microsoft Surface, smartwatch, gaming console, etc. your offer will be reduced if you do not include the AC adapter, charger, keyboard, or band, if applicable.

Unless it is specified, we do not offer more for accessories.

Yes, you will receive your package’s tracking number by email and will be able to track the package through the mail carrier’s website. We will also give you an update once your order has been received and inspected.

There is no limit, you can sell as many as you want. For bulk sales (10 or more), please visit our Sell In Bulk page.

We cannot accept devices that have been reported as lost or stolen or added to a blocklist. Please contact your carrier to have this status removed before selling.

Yes, you can sell your engraved devices. Please read our conditions explanations to determine which condition to select.

We do not offer more if your device is under warranty.

Yes, any data left on your device will be erased and the device will be reset to factory settings.


We take the protection of your personal data very seriously. For more information please read our privacy policy.


SmartphonesPLUS takes environmental sustainability very seriously. We accept unused and end of life electronic devices so that they can be properly recycled. We also reuse and recycle packaging material. Any used phone cases we receive are donated. Learn more about SmartphonesPLUS recycling.



At SmartphonesPLUS we make repairing your phone or tablet easy. Navigate to our Repair page then simply select your device, let us know what the issues are, and book an appointment time that works best for you.

Please contact us to speak with a technician for professional repair advice.

If you cannot find a device or a repair contact us and we can provide more information.


The cost of the repair will vary depending on your device’s model as well as the exact repair it needs.


Most repairs can be completed within an hour. However, there are some repairs that can take longer. We will always keep you updated on your repair’s expected completion.


Yes, many times water damage can be fixed. However, water damage repairs are not guaranteed or covered by a warranty.


Do not try to turn the device on or push any buttons. This could cause a short circuit and could further damage your device. Try to send your device in or come to our store as soon as possible. The probability that it can be repaired will decrease the longer you wait.

  • Soft OLEDs are are a bit more expensive and are have similar performance to OEM (original) displays. They are more durable than hard OLEDs as they are made with a softer, more flexible glass substrate.
  • Hard OLEDs are cheaper, have similar performance to OEM displays, but are more fragile due to being made with a harder glass substrate.

An OLED (organic light-emitting diode) is a higher quality screen than an LCD (Liquid Crystal Display). OLED screens have a higher color contrast and are more efficient than LCD screens. This makes OLED screens better for display quality and battery life. We recommend getting an OLED screen replacement as it is generally better for your phone overall. However, we offer the LCD screen replacements as an economical option.

You can read more about the differences in our article: What is the Difference Between LCD and OLED Screens?

Generally, when the screen goes black, but the phone or other device is still functional (vibrates, charges, etc.) it will need a screen replacement. Sometimes when a phone is dropped or damaged different colored lines can appear on the screen. This usually can be repaired with a screen replacement too.


Yes, we can repair your iPad. To arrange an iPad repair start here.


We do not repair smartwatches at this time as these repairs are generally not cost-effective. However, you can trade in your broken smartwatch for another one with us.



  • We know that your devices are an important part of your life. This is why we take great care in being sure that the devices we sell are the highest quality possible. Over the years, we’ve helped thousands of customers get the perfect device.
  • Our team genuinely cares about our customers and our reviews reflect that. Check out some of our reviews online and see what others are saying about us!
  • Every device is tested for full functionality. We test everything from the screen to the microphones. Every device is also covered by our worry-free warranty to give you peace of mind on your device purchase.
  • SmartphonesPLUS has social media pages that you can join along with our other customers to stay updated on the latest company news and device releases.
  • We are accredited by the Better Business Bureau.
  • The SmartphonesPLUS support team is here to help. If you have any questions please contact us.

The devices that are sold by SmartphonesPLUS are lightly used or have been refurbished and are restored to normal working order. Some devices may contain light wear or scratches depending on the condition. All devices are fully functional and will be reset to factory settings.


Yes, we offer a warranty on every device we sell.

Sales tax will be calculated on your order at checkout.


What we have in stock changes daily. Generally, we keep Apple iPhones, Samsung Galaxy phones, Google Pixel phones, Apple iPads, smartwatches, MacBooks, and accessories in stock. Occasionally, we experience high demand for certain items. This may cause items to become unavailable. If you are looking for a certain device or model please contact us and we will be happy to provide more information.

Yes! We offer free standard shipping on all of our products. If you need your order expedited we have additional shipping options at checkout.

We suggest that you contact your carrier or service provider for activation. Currently, we do not offer service plans and are unable to activate devices.

  • Our unlocked phones are able to be used on any of the major US carriers including Verizon, AT&T, T-Mobile, US Cellular, etc. 
  • GSM Unlocked phones can be used on AT&T, T-Mobile, and other GSM networks. 
  • You will still need to check with your carrier to be sure the model of phone is compatible with the network. 

If there is a carrier stated in the title of a phone such as: iPhone 15 (AT&T), for example, then that phone is only able to be activated on AT&T.

Once your order has been placed, we cannot change where it will be shipped. If you have noticed an error in your shipping address please contact us.

Yes, you can trade in or sell your device online through our website.

You will receive an instant offer for your device and can mail it in for free to receive your payout.

Still have questions?

Fill out the form below, email, or give us a call – a member of our team would be happy to help!

Email: [email protected]
Phone: (877) 346-9932, Mon – Fri (10AM – 4PM CST)