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So, you have forgotten your passcode or your iPhone is disabled. Don’t worry, we can help you restore your phone. There are just a few steps that you will need to take. First, you will also need a computer with iTunes on it. You can use either a PC or Mac as long as it has iTunes installed. If you don’t have access to a computer, please contact your nearest SmartphonesPLUS location or send an email to [email protected] for assistance.

Use this method if you have already synced your iPhone using iTunes in the past.

  1. Connect your iPhone to your computer with a USB cable and launch iTunes.
  2. Select “Restore iPhone” and click “Restore” from the iTunes dialogue box.
  3. Tap ‘Next” and click “Agree”, accepting the license terms.
  4. Wait for iTunes to download iOS and restore your iPhone.

If you have not connected and synced your device to iTunes before, please follow the instructions below for your iPhone’s model.

iPhone 8 or later (iPhone X, XR, XS, XS Max, 11, etc.):

iPhone XS

  1. Connect your iPhone to a computer with iTunes on it.
  2. Open iTunes.
  3. Press and immediately release the volume up button. Right after this press and immediately release the volume down button. Next, hold in the side button until the recovery screen appears (an iTunes icon and a charging icon will appear on the screen).
  4. There will be a screen that comes up giving you an option to Restore or Update.
  5. Once the process is completed the iPhone will reset and be on the “Hello” screen.

iPhone 7 and 7 Plus:

  1. Connect your iPhone to a computer with iTunes on it.
  2. Open iTunes.
  3. At the same time press and hold the volume down and side button until the recovery screen shows up (an iTunes icon and a charging icon will appear on the screen).
  4. There will be a screen that comes up giving you an option to Restore or Update.
  5. Once the process is completed the iPhone will reset and be on the “Hello” screen.

iPhone 6s and earlier, iPod touch, or iPad:

  1. Connect your iPhone to a computer with iTunes on it.
  2. Open iTunes.iPhone 5s
  3. At the same time press and hold the button on the top (or side) of the device and the home button until the recovery screen shows up (an iTunes icon and a charging icon will appear on the screen).
  4. There will be a screen that comes up giving you an option to Restore or Update.
  5. Once the process is completed the iPhone will reset and be on the “Hello” screen.

**Make sure your device is in recovery mode when the restore is in progress.

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