FAQs

Answers to our most frequently asked questions

SELL FAQs:

We try to make our selling process as straightforward and easy as possible.

  1. Click the blue sell button on our homepage and on the top banner or hover/click on Sell Your Device on the top menu.
  2. Once you have found your device you will be prompted to answer a few questions and will be given an instant quote.
  3. Click continue and proceed to checkout.
  4. During checkout, tell us how you want to be paid and if you need a box and packaging materials.
  5. Click place order and the transaction will be completed.

Once your order is placed you will be sent a shipping label and instructions by email explaining how to ship/prepare your device. With SmartphonesPLUS shipping is always free!

Our conditions are:

  • Excellent: New cosmetic appearance and functions as if it has not yet been used. For example, no cosmetic issues, no scratches and/or scuffs, no dents, no cracks, no water damage, all buttons/ports work, still fully functional, no LCD burn/ghost image, no pixel damage, and the screen must light up normally.
  • Good: Normal signs of use. May have a couple light scratches. No clear/deep scratches, scuffs, or dents. No cracks, no water damage, all buttons/ports work, must be fully functional, no LCD burn/ghost image, no pixel damage, and the screen must light up normally.
  • Fair: Heavy signs of use, deep or multiple scratches and/or scuffs, dents, no cracks, no water damage, all buttons/ports work, still fully functional, no LCD burn/ghost image, no pixel damage, and the screen must light up normally.
  • Broken: Does not function normally, cracked screen/back, water damaged, LCD burn/pixel damage, bad port(s), the battery does not hold a charge or has a bad battery health, all parts of the device must be included.
  • No Power: The device does not power on, turn on, or work. All parts of the device must be included.
  • No. We cannot accept devices that have been reported as lost or stolen. The device you sell must be yours to sell and must not have been reported.
  • We take the protection of your personal information very seriously. We can assure you that we only use this information in accordance with our privacy policy. For more information please read our privacy policy.
  • Any information left on your device will be erased and the device will be reset to factory settings.
  1. Tap on Settings and click on your name visible on the top of the screen.
  2. A menu will appear. Scroll down to the bottom and tap Sign Out.
  3. Enter your Apple ID and password on the login screen, and then tap Turn off.
  4. Next, turn on the data options you desire to maintain a copy of.
  5. Tap Sign Out. Tap Sign Out again, as the device asks for confirmation.
  6. You have successfully logged out!

Follow the directions below to log out remotely.

  1. Sign in to icloud.com/find with your Apple ID (the one you use with iCloud). If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.
  2. Click All Devices, then select the device.
  3. Click “Erase Device”, then enter your Apple ID password. Because the device is not lost, do not enter a phone number or message. If the device is offline, the remote erase begins the next time it’s online. You will receive an email when the device is erased.
  4. When the device is erased, click “Remove from Account.”

***If you do not remove the iCloud account from your Apple device, the device will be returned to you or recycled, as it cannot be activated by another user. If you are having trouble removing your iCloud account, please contact our support team.

Prepare your device for shipment:

  • Remove your iCloud or Google/Samsung account and all passwords. 
    • Please note: We do not accept devices that are locked or reported lost or stolen.
  • Deactivate carrier service and pay off any remaining balance on your account.
    • Please contact your carrier to pay any balance due on your device or to terminate service. We may send you a revised offer or have to return your device if this has not been completed.
  • Backup files if necessary then factory reset your device.
    • We recommend that you backup any files or photos that you would like saved and then factory restore the device.
  • Remember to remove SD or SIM cards from your device
  1. If you are using your own box, make sure that it is durable and use enough packing materials to protect your device. (Suggested packing material: cardboard box, padded envelope, bubble wrap, newspaper, foam, etc.)
  2. Print your shipping label and tape it to the top of your box. Your shipping label is sent to the email address provided to SmartphonesPLUS at checkout.
  3. Drop off your box at your local USPS location. To find the nearest shipping location click here.
  • Yes! It is a collective effort to take care of our environment. We will accept devices you wish to recycle and will dispose of them properly.
  • Yes, we do accept water damaged devices. These fall under our “Broken” or “No Power” category depending on if the phone works or not. Many times water damaged devices can seem to work normally that is why it is best to make sure you check the water damage indicator on your device to see if it has been in contact with water.
  • Yes, you can put more than one device in a box. Just make sure that you get a quote on each device. Multiple items in one box tend to bump into each other which may cause damage so make sure to package them well with extra packing materials.
  • Your payment will be sent the same day we inspect your device and you will receive your money within 2-5 business days.
  • If you are unable to find your device on our site submit a request for a custom quote. Be sure to include the brand, model, condition, GB size, carrier, and any other information to help us determine the value. Our team will reach out to you as soon as possible with a quote and help with any additional questions.
  • Yes! You may ship using your own box. You will still receive a free shipping label for your box. We actually recommend using your own box as it is an eco-friendly option and may be faster. Just be sure that you pack your device well. If you have any doubts you can always contact our support team, and we will send you a box and packaging materials.

No problem! You can choose the box and packing material option during checkout. Shipping will still be free! If you forgot to choose that option, contact our support team.

  • Shipping is always free! We will send you a free shipping label by email or mail for you to ship your device.
  • You do not need to include the accessories with your device unless it is specified. We do not offer more for phone accessories. Although, if you are selling a computer (Mac, Surface, etc.) your offer will be reduced if you do not include the AC adapter, charger, and keyboard, if applicable.
  • We do not offer more for phone accessories. Although, if you are selling a computer (MacBook, Surface, etc.) your offer will be reduced if you do not include the AC adapter, charger, and keyboard, if applicable.
  • We will send you an email notification stating that our inspection team found your device to be in a different condition than was specified during the quoting process. If this occurs, you will receive a revised quote and will be prompted to accept or decline this new offer. If you accept, payment will be sent to you. If you decline, we will return your device.
  • We will send you an email notification stating that our inspection team found that your device was a different model than was specified during the quoting process. If this occurs, you may receive a revised quote and will be prompted to accept or decline this new offer. If you accept, payment will be sent to you. If you decline, we will return your device.
  • Yes, you will receive your package’s tracking number by email and will be able to track the package through your mail carrier’s site. We will also give you updates once your device is received and inspected.
  • We offer payment by check or through PayPal.
  • There is no limit. If you are sending multiple items you can use our Bulk Trade-In option. You can find this by hovering over BusinessPLUS on the top banner and selecting Bulk Trade-in from the drop-down menu.
  • To find your phone’s model go to settings > about phone. You can also look on the original box or sometimes it is on the back of the phone.
  • We will send you an email notifying you of a revised offer. You must accept or decline the new offer. If you decline the offer, we will return your device.
  • Yes, because the value of electronic devices decrease over time your offer does expire. Your cash offer will be valid for 30 days. After this time you will be required to receive an updated quote.
  • Your offer date will only be valid for 30 days. After this time you will be required to receive an updated quote.
  • Yes, you can sell your engraved devices.
  • Unfortunately, we do not offer more if your phone is under warranty. We cannot legally transfer warranties from person to person.
  • SmartphonesPLUS takes environmental sustainability very seriously. In our stores, we try to be as paperless as possible by sending e-receipts. We also recycle broken phone parts and old batteries from repairs.We accept unused electronic devices at the end of their life cycle so that we can properly dispose of them. Although we may not be able to offer cash for certain devices you can send them to us for recycling. We also reuse and recycle our SmartphonesPLUS shipping boxes, because of this we ask you to take care when handling your SmartphonesPLUS device box. Any used phone cases or other used accessories are donated locally. Learn more about SmartphonePLUS recycling.

REPAIR FAQs:

  • At SmartphonesPLUS, we make repairing your device easy. Click Start A Repair to begin the repair process. Then, simply select your device, let us know what the issues are, and book an appointment time that works best for you. If you do not live near our location you can choose to mail your device to us for free.Visit our How It Works page to learn more about setting up a repair.
  • Click on Start A Repair at the top of the page and select your device. You will then be asked to select your exact make, model, and type of repair.
  • If you cannot find a device or a repair select Quote Request or Device Not Found? at the bottom of the page and provide us with the device information and issues. We will then reach out to you and provide additional assistance.
  • The cost of the repair will vary depending on your device’s model as well as the exact repair it needs.
  • Most repairs can be done within an hour. However, there are some repairs that can take longer. We will always keep you updated on your repair’s expected completion.
  • Most repairs can be done within an hour. However, there are some repairs that can take longer. We will always keep you updated on your repair’s expected completion.
  • Yes, most of the time we can fix water damage. The success rate is about 75%. However, water damage repairs are not guaranteed or covered by a warranty.
  • Yes, most of the time we can fix water damage. The success rate is about 75%. However, water damage repairs are not guaranteed or covered by a warranty.
  • Do not try to turn the device on or push any buttons. This could cause a short circuit and could further damage your device. Try to send your device in or come to our store as soon as possible. The probability that it can be repaired will decrease the longer you wait.
  • Do not try to turn the device on or push any buttons. This could cause a short circuit and could further damage your device. Try to send your device in or come to our store as soon as possible. The probability that it can be repaired will decrease the longer you wait.
  • You can generally find your phone’s model by going to settings > about phone. You can also look on the original box or sometimes it is on the back of the phone.
  • Yes, to mail in your device select “Ship Your Device” during checkout. Shipping is always free. We will send a prepaid shipping label to the address you provide.
  • An OLED (organic light-emitting diode) is a higher quality screen than an LCD (Liquid Crystal Display). OLED screens have a higher color contrast and are more efficient than LCD screens. This makes OLED screens better for battery life. We would recommend getting an OLED screen replacement as it is generally better for your phone overall. However, we offer the LCD screen replacement as an economical option.
  • Yes, to mail in your device select “Ship Your Device” during checkout. Shipping is always free. We will send a prepaid shipping label to the address you provide.
  • Payment is collected after the repair service is completed.
  • We can repair your iPod. Please fill out our quote request form to arrange an iPod repair.
  • Generally, when the screen goes black, but the phone or other device is still functional (vibrates, charges, etc.) it will need a screen replacement. Sometimes when a phone is dropped or damaged different colored lines can appear on the screen. This usually can be repaired with a screen replacement too.
  • We do not repair smartwatches at this time as these repairs are not cost-effective. However, we will purchase used or broken smartwatches.

BUY FAQs:

  • We know that your devices can be an important part of your life. This is why we take great care in being sure that the devices we sell are the highest quality possible. Check out some of our reviews online and see what other people are saying about us!
  • Every device is tested for full functionality. We test everything from the screen to the microphones. Every device is also covered by our worry-free warranty to you peace of mind on your purchase.
  • SmartphonesPLUS has social media pages that you can join along with our other customers to stay updated on the latest company news and device releases.
  • We are accredited by the Better Business Bureau with an A rating.
  • SmartphonesPLUS is always there for you through our support email: [email protected] Feel free to contact us day or night and we will work with you to resolve the issue.

Simply go to our BUY page and click on Shop Now – here you will see all of our products. If you are looking for a specific brand or model, scroll down to look through some of our product collections. Some of our product collections include Apple iPhone, Samsung Galaxy, Apple iPads / tablets, smartwatches, Google Pixel, MacBook, and accessories. We also have a clearance section for all of the best deals on our devices and accessories.

The devices that are sold by SmartphonesPLUS are lightly used or have been refurbished and are restored to normal working order. Some devices may contain light wear or scratches. All devices will be reset to factory default settings and the data will be fully wiped.

We do charge sales tax. This will be calculated on your order at checkout. Any discounts on your order are also calculated at checkout unless stated or shown.

What we have in stock changes on a day-to-day basis. Generally we keep Apple iPhones, Samsung Galaxy phones, Google Pixel phones, Apple iPads, smartwatches, MacBooks, and accessories in stock. Occasionally, we experience high demand for certain item. This may cause items to become unavailable. If you are looking for a certain device or model feel free to reach out to us at [email protected] and we would be happy to special order it for you!

Yes! We offer free standard shipping on all of our products. If you need your order expedited feel free to contact us.

We suggest that you contact your carrier or service provider for activation. Currently, we do not offer service plans and are unable to activate devices. If you need assistance, contact our support team and we’d be happy to help guide you in the right direction.

Our unlocked phones are able to be used on any of the major US carriers including Verizon, AT&T, US Cellular, T-Mobile, Sprint, etc.

If there is a carrier stated in the title of a phone such as: iPhone 8 64GB (AT&T), for example, then that phone is only able to be activated on AT&T.

We accept returns requests for 30 days following your purchase, as long as the item is in the same condition in which it was delivered. To return an item, simply contact us with the reason for your return. We will provide a prepaid return label. A restocking fee may be subtracted from your return. You can read our full return/refund policy here.

Once your order has been placed we generally cannot change where it will be shipped. If you have noticed an error in your shipping address please contact us.

We do accept trades at our retail locations. However, online you must sell your device through our sell site: https://www.smartphonesplus.com/sell/

You will receive an instant offer for your device.

We have three device conditions:

Excellent – Contains almost no scuffs, scratches, or marks. Is in full working condition.

Good – Shows light signs of wear. May contain a few light scratches or marks. Is in full working condition.

Fair – Contains moderate signs of wear, scratches, marks, or dents. Is in full working condition.

Email: [email protected]

 

SmartphonesPLUS

1100 Blairs Ferry Rd NE

Suite 105

Cedar Rapids, IA 52402

Do you still have a question? Please fill out the form below and we will do our best to help you!